returns

14 days to change your mind, on anything that has not been worn. This page is the short version; the binding wording is in the refund policy.

1. you have 14 days

   The window runs from the day the parcel reaches you, or whoever you had it delivered to. Telling us inside those 14 days is what matters; the parcel itself can leave later.

2. start it in the portal

   Delivered to Germany, Austria or Switzerland? The returns portal is the required route, and it issues the return label. Anywhere else, email us and organise the shipment yourself.

3. send it back unworn

   Unused, unworn, no signs of wear, in undamaged original packaging. Anything worn beyond checking the fit loses value, and that loss is charged.

4. you get the money back the way you paid

   Refunded to the original payment method, including the standard delivery cost you paid. It can be held until the goods arrive back, or until you show they are on their way.